Contact Fancy Cafe
How to reach Fancy Cafe for help with your video, credits, billing, refunds and privacy requests.
Last updated: 2026-11-12
We’re happy to help with anything related to Fancy Cafe.
Email Support
Write to support@fancy-cafe.org.
What to Include
To help us answer quickly, tell us the email address you sign in with, what you were trying to do and what happened instead. A screenshot, the time of the problem or the reference shown on a failed video helps a lot.
Common Requests
- Video problems. The result looks wrong, failed to generate or won’t download. Failed renders are retried once for free and then refund their credits automatically.
- Credits, billing and refunds. Unused credits can be refunded in money within 7 days of purchase: a pack with no credits used in full, a partly used pack in proportion to the credits not used yet, to your original payment method.
- Privacy. Ask us to delete your photos before the automatic 30-day deletion, or to delete your videos or your whole account.
- Rights concerns. If you believe a video made with Fancy Cafe uses your image or content without permission, email us with the details and we’ll review it promptly.
Website: https://fancy-cafe.org